Complaints and appeals

If we removed something you posted, suspended your account or channel, or you think we got a report wrong, you can ask us to look again.

How to appeal: email support@ubersoft.pro with the subject "Appeal". Include your username, what happened, and why you think it was a mistake. Please appeal within 30 days.

What happens next: we review it again, by a different person from the one who made the first decision wherever we can. We'll reply within 7 days with our decision and the reason. If we got it wrong, we'll restore what we removed.

Other complaints: you can also complain about how we handle illegal or harmful content, about our reporting tools, or about anything in our Terms or Community Guidelines, using the same address with the subject "Complaint". We reply within 7 days.

Child-safety reports are handled straight away and aren't paused by an appeal.

If you're in the UK and unhappy with how we handled a complaint, you can contact Ofcom, which regulates online safety.